- Wydawnictwo: McGraw-Hill
- Data wydania: 9 listopada 2009
- Liczba stron: 224
TRANSFORM YOUR TEAM IN JUST 90 DAYS!
The all-purpose manual every manager should own . . .
Whether you've recently been hired or promoted or just decided to try a fresh approach to managing your team, this step-by-step guide ensures you'll get the strongest performance possible out of your team--in any environment. With strategies presented in manageable daily, weekly, and quarterly timelines, the program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing.
In 90 days or less, you can:
- Organize your team into one strong, cohesive, high-functioning unit.
- Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles.
- Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types.
- Improve your team's morale and motivation-and watch productivity soar!
This is not a book of management “philosophy”-it's a hands-on, nuts-and-bolts training guide that addresses the day-to-day reality of managing teams, especially in tough times. Filled with handy checklists, questionnaires, timelines, meeting planners, progress charts, and performance reviews, it has everything you need to build a terrific team in three short months . . . and reap the benefits forever!
Table of contents
90 Days to a High-Performance Team Introduction: How to Use This Book Chapter 1: You've Just Started Managing a Team...Now what? Chapter 2: Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships Chapter 3: Communication Breakdowns: What to Do and What NOT to Do Chapter 4: Facilitating change: How to Get the "Ain't-It-Awfuls" on Your Team's Side Chapter 5: Ridding Yourself of That "One Little Troublemaker" Quickly and Easily -- in 5 Simple Steps Chapter 6: The Boss From Hell": Help is On the Way Chapter 7: When Your Team is Clashing With Another Team: Getting Everyone on the Same Page Chapter 8: Managing Performance and Performance Reviews: Finding Your Coaching Style Chapter 9: Budgeting: Getting the Help You Need From Others to Save you Time, Effort and Money Chapter 10: From Forming to Performing: The 10 Best Ways to Develop a Managing Rhythym That Works for You and Your Team
Christopher DeVany is founder and
president of Pinnacle Performance Improvement Worldwide,
a firm which focuses on management and organization
development. DeVany has published numerous articles in
the fields of management, sales, teambuilding, leadership,
ethics, and diversity.